Common Return Questions
1. What items are returnable?
- All items except undergarments, free gifts, or promotional items are returnable in the following cases :
- a. Damaged Item
- b. Defective item
- c. Wrong Color/Size
- d. Wrong product delivered
- Please note that items shall be returned in original condition and original packing.
2. Are there any charges for return?
- You are responsible for return shipping fees and you need to return it by courier at the below mentioned address :
- Uinfinity Technology Priviate Limited (Return Centre)
- Khasra No 44/21, Block-C, Gali No 35
- Inderprastha Colony, Village Burari
- New Delhi-110084
- Note : Please do put a paper with your order number on it in the package, otherwise your refund process may be delayed.
3. What is the time period of returning an item?
- An item must be initiated for return through this return panel within 1 day of receipt of shipment.
4. How and when will I get the refund?
- Your return request will be processed as soon as we receive your returned products. If accepted, your refund will be initiated within 5-7 working days of receipt of shipment.
- In case of prepaid orders, amount will be refunded in original payment method.
- In case of COD orders, you need to provide your bank details. Please note we will not be responsible in case you provide incorrect bank details.
5. How much amount will be refunded?
- Full product amount will be refunded. Taxes and shipping charges shall be excluded from refund.